Step by Step Ordering Details
Our new E-Commerce software package,
while not perfect, includes two key features. The ability to
calculate UPS shipping charges in "real time", and to offer
customer service order status and tracking.
If at any time during the ordering process you become unsure of yourself please: 1) make liberal use of the “Comments” box (see About the Comment Box below) or, 2) email us with your
question (s). ALL ORDERING AND EMAIL IS SECURE.
The following instructions are provided to assist you in the Online Ordering process. We recommend that you print them or,
you may keep this window open for reference when shopping.
Navigation
You can easily discern whether you are in the standard or
secure (SSL encryption) part of our web site by the marked contrast in
pages.
User Registration
At some point you will be prompted to register as a
User. This is a necessary function to enable the use of our customer
service features - order status, tracking, etc.. We don't play games
with your information - see our Privacy Statement.
User Information is "Billing" information and is
presumed to be the same as "Shipping" information. If
"Ship to" information is actually different we must communicate
via email!! This is especially true with PayPal payments.
* Denotes a required field. Be sure to complete
required fields.
Mailing Lists (not currently used) will only be used to advise you of
changes to the site such as new/changed products, services etc.. We will
not do promotional mailings.
For Max Package Weight - please indicate the maximum package weight you
prefer. UPS allows up to 150 lbs. Our maximum is around 100 lbs which is
pretty heavy for the average user. We suggest 70 lbs.
Item Summary
A short item description and the cost per unit for the STANDARD CONFIGURATION are displayed.
Item Detail
Each item has detailed descriptive text pertinent to that item. PLEASE READ THESE DETAILS CAREFULLY. Print them if necessary. These details describe the unit of measure by which the item is sold. For instance all rough lumber is sold by the board foot. Available options are described. For instance 4/4 rough lumber can be ordered in minimum widths. Descriptions also include “links” to other pages within our site that provide further detail. Some of these links are critical to the ordering process itself. These include; conversion charts for board foot to square foot based upon
thickness. Each “link” opens a separate browser window to display the linked page. When you are done viewing the
page (s) we recommend that you close the window. Too many open windows can crash your browser!
Adding an item to your Cart
Before Clicking on the "Add to Shopping Cart"
button be sure you understand and have set the "Options" (if
any) and the "Quantity" (considering the unit of measure for the
item). If you are unsure, consult the item details. On your first
item addition you may be prompted for your zip code - this is necessary
for shipping costs calculations.
About the Comments box
Almost all items have a “Comments” box where you may input text to us as you deem necessary. For instance, you prefer a different method of crosscutting boards over 8” long. Maybe you are unsure of a calculation. Maybe you have a question about a process, an item, an option, etc. We will work with you to the best of our abilities. We will not ship an order until all questions are resolved.
Click the “Add to Shopping Cart” button after you have made your adjustments, selections, comments.
Shopping Cart Contents
Clicking the “Add to Shopping Cart” button opens another page which displays the Items in your cart. Here you may click to: “Update”
(change quantity, options, comments); or, “Delete” (delete the Item);
“Continue Shopping” (which returns you to your last position prior to viewing or modifying the Cart); and finally, “Begin
Checkout”.
Shipping
A very important
line to watch is Total Order Weight. Currently
UPS/FedEx provided software applets, used to calculate shipping costs
online in real time, incorrectly assume the entire order is
shipped in one package. For orders with Total Order Weight
exceeding 150 lbs(70 lbs for FedEx - Home) the cost calculations will be
inaccurate or will error out because the package weight exceeds the
maximum allowable weight.
UPS cost
calculations presume the entire order is shipped in one package.
Compare the order weight with your max package weight limit. If your
order has to be split into 2 or more packages there will be additional
shipping costs. We will contact you via email.
Lumber board
length is directly affected by order weight. Learn more about this
and how to override it at UPS limitations
. This is also some information where appropriate in the product details
section.
Checkout
Checking out is a three step process. 1)Provide/Edit
User Information, 2)Verify User, Order Information; Select Shipping
and Payment Method, 3)Confirm and Place your order, and if using PayPal
complete the PayPal transaction. All of this is done in Secure
mode using SSL encryption technology (if your browser is configured to display it - look for an icon that looks like a padlock).
Clicking the “Begin
Checkout” button invokes an input screen
(Step
1:User Information)
User information we need to process your order. This
information will be displayed or you will be prompted to
Login/Register. The required fields are indicated with an asterisk (*). DO NOT
WITHHOLD OR FALSIFY REQUIRED INFORMATION. VERIFY THAT ALL OF THE INFORMATION IS 100% CORRECT!! Select
the payment method you prefer. Note: checks of any form must clear
thru our bank before order shipment. For the protection of both of us, we double check
information against the PayPal information. When all is correct click the “Send
Order Now” button. The software will run a simple check to see if any of the required fields lack data. The software does not verify the accuracy of data entered (another reason for the PayPal double check)! Any
error (s) found are displayed – correct the errors. If there are no errors you will move on to the next screen.
(Step 2
Order Review)
Verify the accuracy of all User and Order Information;
select the Shipping Method you Prefer. Make sure the Shipping
Method you select is valid and available. **Not/Available**
means the particular method is not available to your location (examples -
not in United States, or UPS Ground not available to Alaska).
Attention PayPal users: payment
via PayPal system (which offers payment options other than
credit card.
YOUR CREDIT CARD BILLING ADDRESS SHOULD BE THE SAME AS YOUR USER ADDRESS.
Due to the possibility of Fraud (for instance stolen credit
card number/card), PayPal will not guarantee an E-commerce (Online) credit
card charge when the Shipping (User) address and Credit Card billing address is
deferent.
We understand that, though rare, there are some valid reasons for
this.
We can waive the requirement but will require additional
verification.
Again, VERIFY THAT ALL INFORMATION IS 100% CORRECT.
Error checking is basically the same as in Step 1:
Step3: Confirm)
Before
you click "Confirm Order" Carefully review all items. If you find errors at this point all you can
click your browser “Back” button to make changes. Make Cart corrections as necessary and checkout again. This
is your last chance to print your order information. ALL OF YOUR
ORDER DETAILS WILL BE EMAILED TO YOU after your complete checkout. When you are satisfied click the “Confirm Order” button to submit your order. PayPal users will be taken to the PayPal payment transaction
process. All
users will see a confirmation screen WHICH DISPLAYS YOUR ORDER
NUMBER. We suggest you print this page for future reference. If you are not using PayPal mail your check to the address
provided. Now the ball is in our court.
Order Processing
You will receive an auto response email (generated automatically by the system software –not by us), sent to the email address you provided during checkout, acknowledging your order.
We will receive an auto response email advising us of your order.
We will process your order. If there are any problems or questions we will email you. We will not ship an order until all questions or problems
are resolved.
We will double check your PayPal information against your checkout information and email you if there are discrepancies.
When we ship your order you will receive another
email advising you that your order has been fulfilled.
You may check Order; details, status, and tracking using the menu bar
(Shop Online ... Customer)
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Copyright (c) 2001 Swords Enterprises |
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